Måndag-torsdag: 08.00-18.00*
Fredag: 08.00-16.00*
*Fram till 21.00 på vardagar, samt lördag-söndag 10.00-15.00 svarar vi även på dina frågor om privata försäkringar.
Chatten är öppen helgfria vardagar 09:00-15:00. Klicka på "Chatt" till höger på vår webbsida för att ställa din fråga.
Trettondagsafton 5 januari: Stängt
Skärtorsdag 29 mars: Telefonöppet 8-15, Kontor 9-15
Valborgsmässoafton 30 april: Telefonöppet 8-15, Kontor 9-15
Dag efter Kristi Himmelfärdsdag 11 maj: Stängt
Dag före Alla Helgons dag 2 november: Telefonöppet 8-15, Kontor 9-15
De automatiska tjänsterna är tillgängliga dygnet runt och personlig service har öppet alla dagar 8.00-22.00.
Från utlandet ringer du SOS International:
Öppettider: Dygnet runt
Öppettider: Dygnet runt
Ringer du från utlandet, lägg till +46 och ta bort första nollan.
The processing of your personal data is necessary for compliance with legal obligations. This may be processing activities described under Compliance with Legal Obligations, but also processing when you are not a party to a contract but where we still have a legal obligation to fulfil.
The data controller for the processing of your personal data is the company within the Länsförsäkringar Alliance that you have entered into a contract with or otherwise provided your personal data to, or who has obtained your personal data from a third party, such as your employer.
Companies within the Länsförsäkringar Alliance also have joint customer database with general information about you, such as your name, contact details and information about your engagements. Your personal data will be processed e.g. for automatic updates of your address and for the coordination of the companies' information and marketing to you. The companies within the Länsförsäkringar Alliance are the joint controllers for the processing of personal data in joint databases, and have therefore entered into a so-called data sharing agreement.
You have the right to object to processing of your personal data based on our
legitimate interests. You also have the right to object to direct marketing. If you would like to exercise your right to objection, please contact us via Mina sidor, telephone or post mail.
When consent is used as legal basis for our processing of your personal data, it is necessary that you give us permission to process your personal data.
You have the right to withdraw your consent at any time. In such case, we will have no right to continue to process your personal data based on the consent and if a certain processing has been carried out based on your consent, we will not be able to complete the processing. This means that, for example, if processing of an application is carried out on the basis of a given consent, and the consent is withdrawn during the ongoing processing, we will no longer be able to process your application. The withdrawal of your consent will not affect the lawfulness of Länsförsäkringar's processing based on the consent before its withdrawal.
In some cases, we may need to collect sensitive data, such as health data and information about trade union membership. Unless the processing is necessary in order to establish, exercise or defend legal claims, we will require your consent in order to be able to process such data.
Länsförsäkringar will never sell your personal data. However, we will transfer your data to other companies within the Länsförsäkringar Alliance for statistical and marketing purposes, taking into account, when applicable, banking and insurance secrecy. Personal data may also be transferred to other companies with whom companies within the Länsförsäkringar Alliance cooperate in order to provide their services, such as Bankgirocentralen, suppliers of IT-infrastructure services, insurance intermediaries and reinsurance companies. This may occur both within and outside of the EU and EEA. See further information about non-EU and EEA recipients below (section Transfer of personal data outside of EU/EEA).
Furthermore, your personal data will be transferred to public authorities if it is required by law. In the event of disputes and other procedures in order to establish, exercise or defend legal claims, your personal data may be transferred to courts, tribunals and opponents. Personal data may also be transferred to creditors with mortgage liens on insured property or site leasehold rights. In addition, information about your property and casualty insurance may be disclosed to persons in your household.
The legal basis for transfer your personal data with other companies is for the performance of our contract with you or due to a legal obligation. In some cases, the legal basis may be our legitimate interests to market products and services from other companies within the Länsförsäkringar Alliance.
The insurance companies within Länsförsäkringar Alliance may also register and collect data from the insurance industry's joint damage claims records (GSR). This record contains certain information about the damages, as well as information about who has requested compensation, and is only used in connection with claim adjustment. This means that the insurance company will receive information if you have previously reported damages to another insurance company. The purpose of the GSR is to provide information to insurance companies to identify unclear or dubious insurance cases, so the companies can prevent paying compensation based on false information. The data may also be anonymised and used for statistical purposes.
The data controller for GSR is Skadeanmälningsregister (GSR) AB, Box 24171, 104 51 Stockholm. Please see www.gsr.se for more information about the processing of personal data contained in the register.
Insurance companies within the Länsförsäkringar Alliance may also transfer personal data to Larmtjänst, which is the joint agency for the insurance industry regarding the investigation of unclear or dubious information and searching for stolen property. The data controller is Larmtjänst AB, Box 24158, 104 51 Stockholm.
Du behöver
Ja, det kan man. Prata med din rådgivare så att hen kan förbereda på rätt sätt.
Om du är missnöjd med ett beslut eller hanteringen av ett ärende som rör våra produkter och tjänster för försäkring och bank kan du vända dig till oss. Vi är naturligtvis beredda att ompröva beslut om det tillkommit nya omständigheter eller om vi missförstått varandra.
Enklaste och snabbaste sättet att få rättelse är att vända sig till den person som handlagt ärendet. Om du inte vet vem som handlagt ärendet eller om det gäller något annat kan du vända dig till oss via telefon, e-post, brev eller göra ett besök på vårt kontor. Skickar du ett brev eller e-post kan du märka det med ”Klagomål”.
